Customer Service Specialist Level 3 Apprenticeship – For Your Team

Customer Service Specialist Level 3 Apprenticeship

£2000 Incentive Payment Available If You Hire a New Apprentice Before 31st January!

Do you employ someone that has a passion for communicating with others and helping people? Are they keen to progress their career in customer service? Help them develop the skills needed to become customer service management. Customer service training with Aspire Training Team can help your employee to reach their full potential.

Knowledge:

• Business knowledge and understanding
• Customer journey knowledge
• Customer insight
• Customer service culture and environment awareness

• Gaining a clearer understanding of their responsibility within their organisation.
• The opportunity to develop new skills, and accredit their knowledge. Bringing new ideas to the workforce. Whilst earning while they learn.
• One to one support from an experienced professional.
• Being highly motivated as the organisation has invested in them and their future.
• A qualification benchmarked against national performance standards of work-based, on the job learning.

With a Level 3 Customer Service Specialist Standard, your employee will qualify as a customer service team leader or equivalent. They will learn everything they need to develop their customer service management skills.

The work could include:

• Proactively gather customer feedback, through a variety of methods.
• Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome.
• Resolving problems
• Improving customer relations
• Promoting products and services
• Using office software equipment to communicate
• Keeping records

Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. Should you choose to progress on a customer service career path, you may be eligible for further professional membership including management.

Does your employee want to complete the Customer Service course but not the full apprenticeship? See our Customer Service Level 3 Diploma.

Apprentice Digital Account

Once you have decided to take on a new apprentice or upskill an existing member of your staff through an apprenticeship you will need to set up an Apprentice Digital Account to access the government funding that will pay for the apprenticeship and any incentive payments you may be eligible for. At Aspire Training Team we can help you set up your account. Find out more.