Customer Service Specialist Level 3 Apprenticeship

Hire a new a apprentice before the end of January 2022 and receive up to £3000 cash incentive to spend within your business. Find out more here

Do you employ someone that has a passion for communicating with others and helping people? Are they keen to progress their career in customer service? Help them develop the skills needed to become customer service management. Customer service training with Aspire Training Team can help your employee to reach their full potential.

Customer service training helps develop skills to handle customer complaints and maintain good relationships with clients.

The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to use your business again.

Benefits of this course include:
  • Gaining a clearer understanding of their responsibility within their organisation.
  • The opportunity to develop new skills, and accredit their knowledge. Bringing new ideas to the workforce. Whilst earning while they learn.
  • One to one support from an experienced professional.
  • Being highly motivated as the organisation has invested in them and their future.
  • A qualification benchmarked against national performance standards of work-based, on the job learning.

With a Level 3 Customer Service Specialist Standard, your employee will qualify as a customer service team leader or equivalent. They will learn everything they need to develop their customer service management skills.

The work could include:

  • Proactively gather customer feedback, through a variety of methods.
  • Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome.
  • Resolving problems
  • Improving customer relations
  • Promoting products and services
  • Using office software equipment to communicate
  • Keeping records

Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. Should you choose to progress on a customer service career path, you may be eligible for further professional membership including management.

Does your employee want to complete the Customer Service course but not the full apprenticeship? See our Customer Service Level 3 Diploma.


Apprentice Digital Account

Once you have decided to take on a new apprentice or upskill an existing member of your staff through an apprenticeship you will need to set up an Apprentice Digital Account to access the government funding that will pay for the apprenticeship and any incentive payments you may be eligible for. At Aspire Training Team we can help you set up your account. Find out more.


Enquire about this course

Course information:

Awarding body:
Course duration:
18 Months
Course location:
The course is delivered across Dorset, Hampshire, Wiltshire, Somerset and Devon.

Who is this course for?

The level 3 Customer Service Specialist Standard is aimed at those in any customer-facing or advisory role and would like to progress in their career.

Key facts:

  • Customer Service Specialist Level 3 Apprenticeship
  • Train your team at a minimal cost to you
  • Get up to 100% of the cost of the course paid for by the Government
  • Receive up to £3000 of incentive payments available depending on the learner

Ready to apply?

To apply or find out more information about the Customer Service Specialist Level 3 Apprenticeship – For Your Team course, please complete the form below, or call us on 01202 551553

Any questions?

What makes Aspire different?


Apprenticeships provide a fantastic opportunity to combine the achievement in gaining a qualification with on-the-job training, enabling you to learn while you earn. By placing you with an employer, we offer the training and mentorship you need.

Short Courses

Aspire Training Team offer a range of training courses across the business and care sector. You can be assured you will be provided with the right skills to progress your career or assistance with training your workforce.


From childcare & early years to business administration and team leading and management, there is something for everyone. We also provide study programmes for 16-18 years olds, courses in first aid, assessor training and much more.

Discover the Aspire difference

Enquire about Customer Service Specialist Level 3 Apprenticeship – For Your Team

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