Customer Service Training

CPD - Customer Service Training

Someone working in customer services will often be one of the first voices that someone hears when contacting an organisation and therefore, they have a huge impact on the first impression that someone has of an organisation; providing good customer service is, therefore, essential.

Did you know that on average, a happy customer will tell up to 9 people about their experience with an organisation, whereas unhappy customers have been found to tell up to 16 people about a bad experience?

Customer Service Training is, therefore, essential for anyone working in a customer-centric role, who frequently deals with customers. In order for many businesses to thrive, they need to ensure that the customer has the best possible experience with them.

Working in a customer service role can mean individuals are faced with challenging problems that have to be dealt with on the spot. This training course aims to supply participants with the skills required to deal with challenging customers, provide exceptional customer service and retain customers. It also helps develop skills to appropriately deal with a range of possible situations and handle enquiries effectively while adding value to the customer’s experience.

By completing our Customer Service Training course, participants will be able to improve their service skills, regardless of whether their interaction is over the phone, via the computer or face-to-face, these skills will supply you with everything you need to provide the best experience for your customer.

Providing excellent customer service will result in more positive reviews, returning customers and bigger, more frequent sales.