CPD - Customer Service Training
Someone working in customer services will often be one of the first voices that someone hears when contacting an organisation and therefore, they have a huge impact on the first impression that someone has of your company; providing good customer service is, therefore, essential.
Did you know that on average, a happy customer will tell up to 9 people about their experience with an organisation, whereas unhappy customers have been found to tell up to 16 people about a bad experience?
Customer Service Training is, therefore, essential for anyone working in a customer-centric role, who frequently deals with customers. In order for many businesses to thrive, they need to ensure that the customer has the best possible experience with them.
Working in a customer service role can mean individuals are faced with challenging problems that have to be dealt with on the spot. This training course aims to supply participants with the skills required to deal with challenging customers, provide exceptional customer service and retain customers. It also helps develop skills to appropriately deal with a range of possible situations and handle enquiries effectively while adding value to the customer’s experience.
By completing our Customer Service Training course, participants will be able to improve their service skills, regardless of whether their interaction is over the phone, via the computer or face-to-face, these skills will supply your staff with everything they need to provide the best experience for your customers.
Providing excellent customer service will result in more positive reviews, returning customers and bigger, more frequent sales.Enquire about this course
Who is this course for?
Anyone that has contact with customers.
- Printable Certificate Generated
- CPD Accredited
- Only £10 + Vat
Ready to apply?
To apply or find our more information about the Customer Service Training – For Your Team course, please complete the form below, or call us on 01202 551553
What makes Aspire different?
Apprenticeships provide a fantastic opportunity to combine the achievement in gaining a qualification with on-the-job training, enabling you to learn while you earn. By placing you with an employer, we offer the training and mentorship you need.
Aspire Training Team offer a range of training courses across the business and care sector. You can be assured you will be provided with the right skills to progress your career or assistance with training your workforce.
From childcare & early years to business administration and team leading and management, there is something for everyone. We also provide study programmes for 16-18 years olds, courses in first aid, assessor training and much more.
Enquire about Customer Service Training – For Your Team
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