Level 2 Certificate Principles of Customer Service

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

  • Improve your understanding of how to successfully handle complaints
  • Reduce the risk of complaints
  • Further your personal and professional development
  • Learn at a time that suits you without the need to attend college
  • Receive high-quality learner support materials
  • Learn to deliver excellent customer service
  • Increase awareness of understanding and meeting customers’ needs
  • Giving a great customer experience
  • Learn from feedback and promote products and services

You will be provided with all the information required for the qualifications, available paper based and online depending on your needs. Alongside the learning materials, you will have the support of a knowledgeable assessor/tutor who will give you advice and guidance on the course content as well as providing robust feedback on the work you complete.

 

 

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Course information:

Awarding body:
NCFE
Course duration:
10 Weeks (180-230 GLH)
Course location:
Across Dorset, Wiltshire, Somerset and Devon within your work setting.

Who is this course for?

This qualification is suitable for those who would like to learn the fundamentals to the delivery of great Customer Service.

Key facts:

  • Nationally recognised Level 2 Qualification
  • Funded through European Social Fund (Subject to eligibility)
  • Unit 1 - Principles of Customer Service and Delivery
  • Unit 2 - Understand Customers
  • Unit 3 - Understand Employer Organisations

Ready to apply?

To apply or find our more information about the Principles of Customer Service course, please complete the form below, or call us on 01202 551553

Any questions?

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