Level 2 Customer Service Diploma – For Your Team

Level 2 Customer Service Diploma

Do you have an employee that is a good communicator and loves helping people? With our full-funded course, you could give them the opportunity to develop their skills as a customer service assistant. With this course, they will be able to expand their practical knowledge alongside their customer service and ‘people’ skills, to excel in this energetic and fast-paced industry.

On successful completion of this course, participants will be able to fully understand and promote the need for continuous improvement in customer service.

What Does This Qualification Cover? 

Mandatory units include:

• Delivering customer service
• Understanding customers
• Principles of customer service
• Understanding employer organisations
• Managing personal performance and development

Optional units include:

• Dealing with incoming telephone calls from customers
• Processing information about customers
• Using social media to deliver customer service
• Managing diary systems
• Providing reception services
• Resolving customer complaints
• Handling and processing sales.

Customer service training will help your employees develop skills to handle customer complaints and maintain good relationships with clients.

The key to good customer service is building good relationships with customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to use your business again.

What Will Your Employees Gain From This Qualification?

• A clearer understanding of their responsibility within the organisation.
• The opportunity to develop new skills, and accredit their knowledge. Bringing new ideas to the workforce whilst earning while they learn.
• One to one support from an experienced professional.
• A qualification benchmarked against national performance standards of work-based, on the job learning.