Level 2 Customer Service Diploma

Level 2 Customer Service Diploma

Are you a good communicator and love helping people? Develop the skills you need to become a customer service assistant. Expand your practical knowledge alongside your customer service and ‘people’ skills, to excel in this energetic and fast-paced industry.

On successful completion of this qualificaion, participants will be able to fully understand and promote the need for continuous improvement in customer service.

What Is Covered In This Qualification? 

Mandatory units include:

• Delivering customer service
• Understanding customers
• Principles of customer service
• Understanding employer organisations
• Managing personal performance and development

Optional units include:

• Dealing with incoming telephone calls from customers
• Processing information about customers
• Using social media to deliver customer service
• Managing diary systems
• Providing reception services
• Resolving customer complaints
• Handling and processing sales.

About This Level 2 Customer Service Qualification

Customer service training will help you develop skills to handle customer complaints and maintain good relationships with clients. 

The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to use your business again.

What you will gain from this course:

• A clearer understanding of their responsibility within their organisation.
• The opportunity to develop new skills, and accredit their knowledge. Bringing new ideas to the workforce. Whilst earning while they learn.
• One to one support from an experienced professional.
• Being highly motivated as the organisation has invested in them and their future.
• A qualification benchmarked against national performance standards of work-based, on the job learning.