Level 2 Customer Service Diploma

Are you a good communicator and love helping people? Develop the skills you need to become a customer service assistant. Expand your practical knowledge alongside your customer service and ‘people’ skills, to excel in this energetic and fast-paced industry.

On successful completion of this course, participants will be able to fully understand and promote the need for continuous improvement in customer service.

Mandatory units include:

  • Delivering customer service
  • Understanding customers
  • Principles of customer service
  • Understanding employer organisations
  • Managing personal performance and development

Optional units include: dealing with incoming telephone calls from customers, processing information about customers, using social media to deliver customer service, managing diary systems, providing reception services, resolving customer complaints, handling and processing sales.

Customer service training will help you develop skills to handle customer complaints and maintain good relationships with clients. 
 
The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to use your business again.
 
  • A clearer understanding of their responsibility within their organisation.
  • The opportunity to develop new skills, and accredit their knowledge. Bringing new ideas to the workforce. Whilst earning while they learn.
  • One to one support from an experienced professional.
  • Being highly motivated as the organisation has invested in them and their future.
  • A qualification benchmarked against national performance standards of work-based, on the job learning.
Do you want to take this course as part of an apprenticeship programme? See our Intermediate Customer Service Apprenticeship.
Take on an apprentice or long term learner through Aspire, and get 10% of our First Aid courses!
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Course information:

Awarding body:
City & Guilds
Course duration:
Approx. 12 Months
Course location:
The course is delivered across Dorset, Hampshire, Wiltshire, Somerset and Devon.

Who is this course for?

The Level 2 Customer Services Diploma is aimed at those in any customer-facing or advisory role such as customer service trainee, customer service advisor or a customer service assistant, or other departments where customer service and communication play a key role.

Key facts:

  • Level 2 Diploma in Customer Service

Ready to apply?

To apply or find our more information about the Level 2 Customer Service Diploma course, please complete the form below, or call us on 01202 551553

Any questions?

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