Level 3 Customer Service Diploma

Customer service training will help you develop skills to handle customer complaints and maintain good relationships with clients.
The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to use your business again.
  • A clearer understanding of their responsibility within their organisation.
  • The opportunity to develop new skills, and accredit their knowledge. Bringing new ideas to the workforce. Whilst earning while they learn.
  • One to one support from an experienced professional.
  • Being highly motivated as the organisation has invested in them and their future.
  • A qualification benchmarked against national performance standards of work-based, on the job learning.

With a Level 3 Diploma in Customer Service, you will qualify as a customer service team leader or equivalent. You will learn everything you need to develop your customer service management skills.

Mandatory units include:

  • Organising and delivering customer service
  • Understanding the customer service environment
  • Understanding customers and customer retention
  • Principles of business
  • Managing personal performance and development
  • Resolving customers’ problems

Optional units include: Communicating verbally with customers, promoting additional products and/or services, developing customer relationships, managing team performance, processing sales orders, resolving complaints, developing social media strategy for customer service, negotiating in a business environment, managing team and individuals performance, and collaborating with other departments.

Your work could include:

  • Supervising and training staff
  • Resolving problems
  • Improving customer relations
  • Promoting products and services
  • Using office software equipment to communicate
  • Keeping records
  • Gathering and analyzing customer feedback.

Do you want to take this course as part of an apprenticeship programme? See our Advanced Customer Service Apprenticeship.

Take on an apprentice or long term learner through Aspire, and get 10% of our First Aid courses!

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Course information:

Awarding body:
City & Guilds
Course duration:
12 - 15 Months
Course location:
The course is delivered across Dorset, Hampshire, Wiltshire, Somerset and Devon.

Who is this course for?

The Level 3 Diploma in Customer Service is aimed at those in any customer-facing or advisory role and would like to progress in their career.

Key facts:

  • Level 3 Diploma in Customer Service

Ready to apply?

To apply or find our more information about the Level 3 Customer Service Diploma course, please complete the form below, or call us on 01202 551553

Any questions?

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From childcare & early years to business administration and team leading and management, there is something for everyone. We also provide study programmes for 16-18 years olds, courses in first aid, assessor training and much more.

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