Level 3 Diploma in Customer Service

Customer service training will help your employees develop the skills needed to handle customer complaints and maintain good relationships with clients.
The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to use your business again.

What Are The Benefits Of This Qualification?

  • A clearer understanding of their responsibility within their organisation.
  • The opportunity to develop new skills, and accredit their knowledge. Bringing new ideas to the workforce. Whilst earning while they learn.
  • One to one support from an experienced professional.
  • Being highly motivated as the organisation has invested in them and their future.
  • A qualification benchmarked against national performance standards of work-based, on the job learning.

With a Level 3 Diploma in Customer Service, your employee will qualify as a customer service team leader or equivalent. They will learn everything they need to develop their customer service management skills.

What Does The Qualification Cover?

Mandatory units include:

  • Organising and delivering customer service
  • Understanding the customer service environment
  • Understanding customers and customer retention
  • Principles of business
  • Managing personal performance and development
  • Resolving customers’ problems

Optional units include: Communicating verbally with customers, promoting additional products and/or services, developing customer relationships, managing team performance, processing sales orders, resolving complaints, developing social media strategy for customer service, negotiating in a business environment, managing team and individuals performance, and collaborating with other departments.

Work could include:

  • Supervising and training staff
  • Resolving problems
  • Improving customer relations
  • Promoting products and services
  • Using office software equipment to communicate
  • Keeping records
  • Gathering and analyzing customer feedback.

Does your employee wish to take this course as part of an apprenticeship programme? See our Level 2 Customer Service Apprenticeship or see our Level 3 Team Leading Apprenticeship or Level 3 Diploma in Management.

Enquire about this course

Course information:

Awarding body:
Course duration:
15-18 Months
Course location:
The course is delivered anywhere in the UK.

Who is this course for?

The Level 3 Diploma in Customer Service is aimed at those in any customer-facing or advisory role and would like to progress in their career.

Key facts:

  • Level 3 Diploma in Customer Service
  • Available to be funded by advanced learner loan
  • Why not offer this as an apprenticeship?
  • Available to be paid for privately

Ready to apply?

To apply or find out more information about the Level 3 Diploma in Customer Service – For Your Team course, please complete the form below, or call us on 01202 551553

Any questions?

What makes Aspire different?


Apprenticeships provide a fantastic opportunity to combine the achievement in gaining a qualification with on-the-job training, enabling you to learn while you earn. By placing you with an employer, we offer the training and mentorship you need.

Short Courses

Aspire Training Team offer a range of training courses across the business and care sector. You can be assured you will be provided with the right skills to progress your career or assistance with training your workforce.


From childcare & early years to business administration and team leading and management, there is something for everyone. We also provide study programmes for 16-18 years olds, courses in first aid, assessor training and much more.

Discover the Aspire difference

Enquire about Level 3 Diploma in Customer Service – For Your Team

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