Level 3 Diploma in Customer Service

Level 3 Diploma in Customer Service

What You Will Gain From This Qualification:

• A clearer understanding of their responsibility within their organisation.
• The opportunity to develop new skills, and accredit their knowledge. Bringing new ideas to the workforce. Whilst earning while they learn.
• One to one support from an experienced professional.
• Being highly motivated as the organisation has invested in them and their future.
• A qualification benchmarked against national performance standards of work-based, on the job learning.

With a Level 3 Diploma in Customer Service, you will qualify as a customer service team leader or equivalent. You will learn everything you need to develop your customer service management skills.

Mandatory units include:

• Organising and delivering customer service
• Understanding the customer service environment
• Understanding customers and customer retention
• Principles of business
• Managing personal performance and development
• Resolving customers’ problems

Optional units include: Communicating verbally with customers, promoting additional products and/or services, developing customer relationships, managing team performance, processing sales orders, resolving complaints, developing social media strategy for customer service, negotiating in a business environment, managing team and individuals performance, and collaborating with other departments.

Your work could include:

• Supervising and training staff
• Resolving problems
• Improving customer relations
• Promoting products and services
• Using office software equipment to communicate
• Keeping records
• Gathering and analyzing customer feedback.

Do you want to take this course as part of an apprenticeship programme? See our Level 2 Customer Service Apprenticeship or progress on to a Level 3 Team Leader/Supervisor Apprenticeship or Level 3 Diploma in Management.