Last updated: 10/12/2020

• Personal information
  This is typically the information you voluntarily provide to us which is necessary to perform the service that you are accessing (whether by telephone, online or in person). Depending on the type of service accessed, the information requested may include your name and that of your dependant or child, your email address, your postal address, your telephone number, dates of birth or employment details. If you are using our online payment platform, you will need to enter credit or debit card details or other payment details. If you are applying for a job or an apprenticeship or learnership you will also need to provide your CV (and relevant information in it) or details of your education or your qualifications transcripts.
• Personal information about other individuals
  If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can: give consent on his/her behalf to the processing of his/her personal data; receive on his/her behalf any data protection notices; and give consent to the transfer of his/her personal data to our affiliates. In so far as required by applicable data protection laws, you must ensure that beforehand you have their explicit consent to do so and that you explain to them how we collect, use, disclose and retain their personal information or direct them to read our this Policy.
• Personal information provided by third parties
  Occasionally we may receive information about you from other sources (such as credit reference agencies or Disclosure and Barring Service). We may enhance personal information we collect from you with information we obtain from third parties that are entitled to share that information in order to help us provide our services, improve or personalise our service to you.
• Sensitive personal information
  Our websites do not collect sensitive personal information. Sensitive personal information includes information relating to:
  • your ethnic origin;
  • your political opinions;
  • your religious beliefs;
  • whether you belong to a trade union;
  • your physical or mental health or condition;
  • your sexual life; and
  • whether you have committed a criminal offence.

• register with us, fill out our enrolment form, apply for a job, and use our price quota or purchase products or services from us. We also collect information when you send us feedback, post material to our website, complete customer surveys or participate in competitions or participate in any other interactive areas that appear on our website. This may all or any of the information described in Section 2 above;
• interact with us using social media; and
• contact us offline, for example by telephone, fax, SMS, email or post.

We will also collect your information where you only partially complete and/or abandon any information inputted into our website and/or other online forms and may use this information to contact you to remind you to complete any outstanding information and/or for marketing and aftersales purposes.

Our websites may contain technology that enables us to:

• obtain information relating to any technical errors or other issues with our website;
• collect information about how you and users use the functions of the features of our website; and
• gather statistical information about the operating system and environment from which you access our services.

In the future we may also develop and install technology that collects information from your devices (including mobile devices) and applications you or your users use to access and use any of our websites, applications or services. (for example, we may collect the device’s location information and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP address, your browsing history and your web log information) and we will ask for your permission before we do so. We may do this using cookies or similar technologies (as described in below).

You can manage your privacy settings within your web browser such as Google Chrome or Firefox at any time by following their instructions.

• to respond adequately to your requests for services or information;
• to provide services to individuals, families and employers that includes child care and adult care, education (general and accredited education), wellbeing, work/life, and consulting;
• to provide a safe, healthy, and successful environment for those to whom we provide services;
• to provide resource material/information regarding our services and areas of interest to our customers, such as parenting, child care, adult care, education, wellbeing, and work/life balance, among other things;
• to aid in the administration of our services to our customers;
• to administer first aid, emergency and other medical care, when necessary;
• to comply with laws, and government regulations/standards;
• to support our business purposes and functions related to the services, such as education, training, curriculum, communication, administration, and record-keeping;
• to provide information and reports and other information to employers offering our apprenticeship services to its workforce;
• to facilitate and process payments for the services;
• to fulfil tax, reporting, and other financial requirements and obligations;
• to compare information for accuracy and to verify it with third parties;
• to administer employee payroll, benefits, tax/regulatory compliance and other record keeping and administration requirements;
• to consider applications for employment and accredited education;
• to manage our relationship with you (for example, customer services and support activities);
• to monitor, measure, improve and protect our content, website, applications and services and provide an enhanced, personal, user experience for you;
• to undertake internal testing of our website, applications, systems and services to test and improve their security and performance. In these circumstances, we would anonymise any information used for such testing purposes;
• to contact you to see if you would like to take part in our customer research (for example, feedback on your use of our products and services);
• to deliver targeted advertising, marketing or information to you which may be useful to you, based on your use of our services see ‘Marketing’ section below; and
• to deliver joint content and services with third parties with whom you have a separate relationship (for example, social media providers).

• the right to be told how we use your information and obtain access to your information;
• the right to have your information rectified or erased or place restrictions on processing of your information;
• the right to object to the processing of your information e.g. for direct marketing purposes;
• the right to have any information you provided to us returned to you in a structured, commonly used and machine-readable format, or sent directly to another company, where technically feasible (“data portability”);
• where the processing of your information is based on your consent, you have the right to withdraw that consent at any time and in the same manner used to gain you consent;
• the right to object to any decisions based on the automated processing of your personal data, including profiling; and
• the right to lodge a complaint with the supervisory authority responsible for data protection matters. In the UK, this would be with the Information Commissioner’s Office.

If you request a copy of your information in a ‘Subject Access Request’ you may be required to pay a statutory fee depending on the volume of information you are requesting. Please see Appendix 1 at the end of this document for our Subject Access Request Form.

If we hold any information about you which is incorrect or if there are any changes to your details, please let us know so that we can keep our records accurate and up to date.

Please remember that if you withdraw your consent to the use of your personal information for purposes set out in this policy, we may not be able to provide you with access to all or parts of our website or services.

• any company within the Hadland Care Group;
• our software service providers and agents (including their sub-contractors) which process information on our behalf (e.g. internet service and cloud based platform providers, payment processing providers and those organisations we engage to help us send communications to you such as MailChimp), so that they may help us to provide you with the services you have requested or which we believe is of interest to you;
• third parties used to facilitate payment transactions, for example clearing banks and financial institutions;
• third parties where you have a relationship with that third party and you have consented to us sending information (for example social media sites or other third party application providers);
• third parties used to provide the services we offer, if we cannot provide them;
• credit reference and fraud prevention agencies;
• regulators to meet our legal and regulatory obligations;
• law enforcement agencies so that they may detect or prevent crime or prosecute offenders;
• any third party in the context of actual or threatened legal proceedings, provided we can do so lawfully (for example in response to a court order);
• our own professional legal advisors, accountants and auditors for the purpose of seeking professional advice or to meet our audit responsibilities;
• another organisation if we sell or buy (or negotiate to sell or buy) any business or assets;
• another organisation to whom we may transfer our agreement with you; and
• Government departments where reporting is mandatory under applicable law.

We may share non-personally identifiable information about the use of our website, products or services publicly or with third parties but this will not include information that can be used to identify you.

• although some information may remain on electronic storage data systems at the group company where originally provided, the electronic personal information we collect may also be stored at in the cloud or at dedicated hosting centres in the United Kingdom. These hosting centres are also subject to applicable data protection laws and standards.

Hardcopy information:

• the hardcopy of personal information we collect will be stored securely and in accordance to applicable industry standards and safeguards.

We will keep your information secure by taking appropriate technical and organisational measures against unauthorised or unlawful processing and against accidental loss, destruction or damage. We will do our best to protect your personal information but we cannot guarantee the security of your information which is transmitted to our website or services or to other website, applications and services via the internet or similar connection.

If you believe your information has been compromised, please contact us at info@hadlandcaregroup.co.uk. Or Contact the Information Commissioner’s Office directly.